Make your software packages and customized solutions interoperable.
Monitoring and 360-degree feedback solutions to optimize your customer management. The best offerings on the market.
Listen to your customers and take action in real-time. The customer’s voice is no longer a myth.
Free your employees from repetitive tasks and increase productivity. Happy team member, satisfied customer.
We’ll help you move from CAPEX to OPEX by taking over your software solutions and hosting them after upgrading.
Audit & Consulting
Model / Proof
of Concept (PoC)
& Application architecture
V&V / Acceptance testing
on our infrastructure
In order to be able to optimize its customer experience, a company must know what is being said about it and its environment. Dissatisfaction about price, the claims of a competitor; they must be aware of everything. Against this background, it has become essential to closely analyse the reasons behind a large number of phone calls received by its customer service.
To do this, a leader in the energy sector with very large call centres that handle several tens of millions of queries each year must have reliable, effective semantic analysis solutions. The collection, processing and analysis of massive amounts of data are all complicated, demanding operations.
A prospect or a customer contacts a company’s customer service by telephone. After a human agent has handled their request, an IVR (Interactive Voice Response) system immediately asks them three closed-ended questions on the quality of their experience using a recorded voice message.
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