Want the support of an agile partner, from assessment to delivery?
integration-applicative

Application integration and custom development

Make your software packages and customized solutions interoperable.

automatisation-des-processus

Customer Relationship Management

Monitoring and 360-degree feedback solutions to optimize your customer management. The best offerings on the market.

analyse-semantique

Semantic analysis

Listen to your customers and take action in real-time. The customer’s voice is no longer a myth.

gestion-de-la-relation-client

Process digitalization

Free your employees from repetitive tasks and increase productivity. Happy team member, satisfied customer.

Economic transformation

We’ll help you move from CAPEX to OPEX by taking over your software solutions and hosting them after upgrading.

Optimize your communication system with value-added solutions

Audit & Consulting

Model / Proof
of Concept (PoC)

Maintenance
& Operation

Project management

Documentation
& Deliverables

Infrastructure
& Application architecture

V&V / Acceptance testing

Financial Optimization

Deployment

Innovation steering

Training

Supervision
& Monitoring

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%
of SLAs met
0
phone terminals supported
0
contact centre locations supported
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millions
minutes used
on our infrastructure
0
%
availability of deployed infrastructure

Case studies

In order to be able to optimize its customer experience, a company must know what is being said about it and its environment. Dissatisfaction about price, the claims of a competitor; they must be aware of everything. Against this background, it has become essential to closely analyse the reasons behind a large number of phone calls received by its customer service.

To do this, a leader in the energy sector with very large call centres that handle several tens of millions of queries each year must have reliable, effective semantic analysis solutions. The collection, processing and analysis of massive amounts of data are all complicated, demanding operations.

A prospect or a customer contacts a company’s customer service by telephone. After a human agent has handled their request, an IVR (Interactive Voice Response) system immediately asks them three closed-ended questions on the quality of their experience using a recorded voice message.

Tailor-made solutions
Tell us your requirements and benefit from our expertise

Our clients

Crédit agricole consumer finance
Engie
Grands moulins de paris
Homeserve

Our partners

Nice
Altitude software
Interactive Intelligence
Genesys